Accessibility Statement

This accessibility statement applies to www.iwaste.co.uk. The website is run by Intelligent Waste Management Ltd (iWaste). We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• pause the moving client-logo carousel

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use (opens in a new tab) if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some of our certificates, licences and reports are PDF documents supplied by third parties or scanned, and may not be fully accessible to screen-reader software
• some older news articles are still being updated to the same standard as the rest of the site

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read or plain text, or if you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us:

• email: hello@iwaste.co.uk
• phone: 0330 1200 250
• or use the enquiry form on our Contact page and mention "accessibility"

We will consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility requirements in Great Britain. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website's accessibility

iWaste is committed to making its website accessible. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in a new tab) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that is not within the scope of the accessibility regulations

PDF documents such as certificates, licences and the Impact Report were produced by third parties or are scanned copies. They may not be structured so they are accessible to a screen reader, and do not meet WCAG 2.2 success criterion 1.3.1 (information and relationships). If you need the information in these documents in another format, contact us using the details above.

What we're doing to improve accessibility

In September 2026 we had the website assessed against WCAG 2.2 AA and fixed the issues found, including colour contrast, form labels, keyboard access and heading structure. We are arranging feedback sessions with people with disabilities and will act on what they tell us. We review accessibility whenever we add new content and at least once a year.

Preparation of this accessibility statement

This statement was prepared on 14 September 2026. It was last reviewed on 14 September 2026.

This website was last tested on 14 September 2026 against the WCAG 2.2 AA standard. The test was carried out by Digital House, the agency that maintains the website. Every public page was tested with automated tools, and key pages and journeys (home, services, contact and enquiry form, news, case studies, menus on desktop and mobile) were tested manually with a keyboard, at 400% zoom and with colour-contrast checks.